1. Eligibility for Refunds & Exchanges

We accept refunds or exchanges under the following conditions:

• The request is made within [Insert Number] days of receiving the product.

• The item is unused, unworn, and in its original packaging with all accessories included.

• The product is not listed as a non-refundable or non-exchangeable item (e.g., personal care products, gift cards, clearance items).

2. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

• Items that have been used, damaged, or altered.

• Personal hygiene products, cosmetics, and undergarments.

• Digital or downloadable products.

• Sale or clearance items.

3. How to Request a Refund or Exchange

To initiate a refund or exchange:

1. Contact our customer support team at [Insert Email] within the eligible time frame.

2. Provide your order number and a reason for the return.

3. Our team will review your request and provide instructions for returning the item.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

• We recommend using a trackable shipping method for returns, as we are not responsible for lost packages.

5. Refund Process

• Once we receive and inspect the returned item, we will process your refund within [Insert Number] days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchange Policy

• If you received a defective or incorrect item, we will replace it at no extra cost.

• If you wish to exchange an item for a different size or color, please contact us first to confirm availability.